Tagging the Library Catalog

tag

Our latest public catalog has some new features that we are excited to see patrons using. One of these features allows patrons to “tag” items in our catalog. The purpose of adding a tag would be to make an item easier to find. For example, if I ran a book club at the library, I might want to add the tag “EG Book Club” to every title we discuss. That way, any patron searching the catalog for “EG Book Club” would find all of those books grouped together in the results.

The Issue

Recently, we have discovered that there may be some confusion about the nature of tags in our catalog. Given some of the community tags we’ve seen, it appears that patrons believe them to be private. Consider the following example:
Tag example 1. If they get it in large print or the e-book version

Clearly, this is a patron’s note to self and not meant for public consumption. Unfortunately, there is no way we can let the patron who added it know that a more effective way to accomplish this privately would be to use the My List feature of the catalog, which we will outline in a moment.

Other patrons may think tagging an item is a way to communicate with library staff:

Tag example 2. Renew e-book

I assure you that no staff member will see this unless they find it by accident.  If you have created your own tags assuming they were private, please help us clean up the catalog and protect your privacy by deleting them.

My List

If you would like to make personal notes to yourself on items in the catalog, there is a more elegant way to do this. It involves an additional click or two, but there are many more options available to you when you use this method. For example, when you add items to a list, you can request them all at once or one at a time. You can also create multiple lists and organize them as you wish.

You can use “My Lists” to save lists of items that you wish to revisit for later use. The content in these lists is stored until you remove it. In “My Lists”, you can create folders to group your stored titles in ways that help you to organize your content. Titles stored in “My Lists” can be viewed and retrieved by logging into your My Account and using the “My Lists” link.  Login to My Account and the search for an item you wish to add to your list.  Click on the icon to “Add to cart.”

Add to cart icon

When you have gathered all of the items for your list in the cart, click on “My Cart” next to your name in the upper right of the screen.

My Cart link screenshot

Click “save to list” and either create a new list or save to a list already created and confirm.  To see your lists, return to your account details by clicking on your name when logged into the catalog. Select the “My Lists” link to view the lists created.  Click on a list name export it or request/delete items on the list.

My Lists link

How would you use the tagging feature in our catalog? Let us know in the comments.

OverDrive Clears Up Dual Bookshelf Confusion

There has been a change in terminology in the user account section of the Upper Hudson Library System’s Digital Collection. What was formerly called Bookshelf has been changed to Checkouts. This is the section of your account where you can view all of the digital items you have currently checked out.

checkouts

If you are accessing your downloaded materials through the Overdrive app, they will be listed under the Bookshelf heading. Please note that books downloaded for use on a Kindle or in the Kindle app will not be listed on the Overdrive Bookshelf.

overdrive

Windows 10 (Part 2)

windows-10-logo

Windows 10 was released to the general public on July 29, 2015. Since then, various issues and concerns have popped up among its users. One big concern is the telemetry (remote data collection) that is built into Windows 10. Windows IT Pro has written an article on how to turn off telemetry not only in Windows 10, but also in Windows 7 and Windows 8. Makeuseof has also written a number of articles regarding privacy concerns in Windows 10 and has links to various tools to help users change their privacy and telemetry settings. Relating to the privacy issues, KrebsonSecurity has addressed the concern that a default setting in Windows shares your WiFi connection with contacts you have in Outlook, Skype, or Facebook and offers suggestions on how to turn this feature off and make your WiFi network more secure.

If you are finding learning the ins and outs of Windows 10 a bit daunting, TechSoup has written a blog post that has information on the basics of Windows 10 and its features.

Throughout the course of several updates, Windows Update, the program that keeps the Windows operating system up-to-date, may have downloaded the Windows 10 installation files without the knowledge of the computer user. If you have noticed that your computer and/or internet connection has been slower, this may be the cause. Luckily, makeuseof has written an article that addresses what to do if the Windows 10 installation files have been downloaded to your computer. Sophos has also written a blog post related to removing unwanted Windows 10 installation files.

Have you downloaded Windows 10 yet? Tell us about it in the comments.

What’s Up with Windows 10?

windows-10-logoWindows 10 was released at the end of July, though you have probably been hearing about it for much longer than that.  Even if you haven’t been keeping up on tech news, Windows 7 and 8 users will have noticed an icon on their desktops urging them to reserve their free upgrade.  Microsoft states that this will be the last operating system they release.  Going forward, Windows will provide all updates free of charge and do away with supporting multiple operating systems.  In fact, some users will be forced to install updates whether they want to or not.  While this will be helpful from a security and support standpoint, it could spell trouble if any of those updates go awry.  If you have a genuine copy of Windows 7 or later, upgrading to Windows 10 will be free for a year.  After that, you may need to pay for the upgrade.  However, to clarify, there will be no charges after upgrading to Windows 10.  Some readers have seen “free for a year” and assumed that Microsoft would start charging Windows 10 users after a year.  That is not the case.

There is a lot of information about Windows 10 out there, and I have done my best to sort through it and provide links to some of the more helpful resources available.

Because of third-party software concerns, the library will not be upgrading its public computers to Windows 10 for some time yet.  However, I am planning to upgrade one of our staff computers in order to test the new operating system and help me answer questions patrons might have about their computers and other devices.  If you have any questions or comments regarding Windows 10, we’d love to hear about them in the comments!

Library Software Upgrade Report

encoreWelcome to my long overdue update on the software situation in the library.  Since our library system (UHLS) moved to a new library management software at the end of March, the system’s techies have been working hard to get the kinks out of the new system.  Believe it or not, there are still several modules and functions that are still being configured.  The purpose of this post is to let you know which issues are still outstanding and where to get help if you need it.

1.  Notifications

Some people are still experiencing minor issues receiving their notifications.  Most commonly, emails are not received.  Make sure to check your spam folder.  Even if you have already “rescued” a library email from your spam folder and marked the sender safe, emails can come from different library email addresses.  You may need to add several addresses to your email whitelist before the emails will stop going to junk mail.  If you are not receiving notifications and you have already checked your spam folder, please contact the library and let us know.

Some patrons have pointed out that phone notifications do not mention the library where their items are being held.  This can be an issue for power users who pick up items at multiple locations.  At this time, there is no fix for this issue.  We suggest that patrons who are unsure where their items are being held login to the online catalog and click their name in the upper right corner of the screen.  On the left menu of the next screen, select “holds.”  Any items showing “ready for pickup” under status will also list a pickup location.

2. Prompts to request specific items

In some cases, when requesting an item, a patron is prompted to request a specific copy of an item, even though all of the copies are the same.  This is a cataloging issue that all of the libraries are working to fix.  Reports of this issue are few and far between, but it still happens.

3. Blocked from placing a hold

On our previous system, patrons with outstanding charges on their library cards could place holds on items and would be prompted to pay down their fees when checking out an item.  The new system no longer allows holds for any card not in good standing.  Unfortunately, we cannot control this.  If you are blocked from placing a hold, call the Reference Desk (477-7476, option 4) and we can override this restriction and place the hold for you.

4.  Checking out an OverDrive item through the library catalog

Previously, we had two separate catalogs for our physical items (books, CDs, DVDs, etc.) and digital items (OverDrive).  While the two separate catalogs still exist, our new library catalog contains our digital items as well as physical.  You can even check out and download most digital titles without leaving the catalog!  To test this, search the catalog for a title.  In the left menu, look under “format.”  If the item is available as a downloadable audiobook or e-book, there will be options for “downloadable e-book” or “downloadable audiobook.”  You may need to click “more” to see all available formats.  format

If you are looking for a magazine or streaming video, the format categories are less helpful.  Downloadable magazines show up as “downloadable e-books” and streaming videos show up as “DVDs.”  Check the individual record for more clarification:

If you click on “Check out with OverDrive”, you will be prompted to sign in if you haven’t already.  Then a window will pop up confirming checkout:

After you select “check out”, you can immediately download the title by selecting “Get eBook” if you are using the device you would like to read/watch on.

Otherwise, you can download it later by logging into your account in the OverDrive catalog.  Occasionally, an error message will display, and you will need to go to the OverDrive catalog and sign in to download, anyway.  We’re working on that, too.

error5.  New item notification

We had more direct control over our last system, which allowed UHLS to create add-ons that would use the power of our library catalog to provide extra features for patrons.  One of these add-ons was the ability to subscribe to a “New Items” feed.  This feed would notify subscribers when a new item was added to the catalog.  The popularity of this feature was made clear to us by patrons who were very frustrated when it disappeared.  UHLS knows how much patrons want this feature, and they are working to bring it back.  Because there are still some higher priority bugs to work out with the everyday functioning of the catalog, this feature may need to be on the back burner for a while.  However, it is definitely on the to-do list.

6.  Getting help

We have created several types of training resources to help you navigate our new catalog. Our Online Catalog Help page includes short videos and text instructions for common tasks, as well as a print-friendly (PDF) guide to using your library account online.  Of course, if you’d rather get assistance from a live person, our reference librarians are always happy to help.  Give us a call (518-477-7476, option 4) or stop by at your convenience.

Again, we’d like to thank all of our patrons for their patience and understanding during this time of transition.  What are your thoughts on the new catalog?  Have you discovered a bug not discussed here?  Let us know in the comments.