Find Quick Answers to Common Tech Questions with Tech-Talk

Tech-Talk.com is an online resource available to patrons of the East Greenbush Community Library. This resource comes in several formats.

  • A website full of articles and videos to help you learn what you need to know to be successful with everyday technology
  • An app to help you get the above resources on-the-go
  • A weekly newsletter containing a quick technology tip
  • Access to live webinars that end up as videos on the website
  • The opportunity to request an article or webinar on a topic of your choosing

The Website

In part one of our series about the Tech-Talk website, we showed you how to find novice-level help for using email, the internet, and documents. This time, we will highlight three collections on the website with access to quick answers.

The first collection is a new page they’ve started, called One Tip, One Minute Videos. The aim of this page is to offer cool tips you may not have been looking for, but may be useful. I know the format painter tip is one I use all the time since I watched the video.

The second collection, Popular Problems, can be useful to users of any level. This page contains a list of frequently requested topics, broken down by user level. Click on a subject to find the best 5 related articles.

The last page I want to show you today is the Quick Reference Guide collection. Each reference guide represents an overarching subject (for example, Word) and it contains links to articles and videos on that subject. Save or print the PDF guide for future reference, if desired. Please note that the website navigation has changed since the Quick Reference Guides were created, so some of the navigation tips in the PDFS for finding the articles are outdated. However, the links to the pages within the PDF still work.

Do You Use Tech-Talk?

If you have tried Tech-Talk, let us know what you think! Did they have the answers you were looking for?

Get Unbiased Product Reviews with Free Access to Consumer Reports

Are you looking to make a purchase and want to find unbiased reviews to help you with your search? The library offers access to Consumer Reports Online, which features reviews for a variety of different products including appliances, cars, electronics and more. Their website also offers a deals section with weekly deals on top rated products, news about product recalls, helpful articles on various products, and more.

If you would like a quick tutorial on how to access the database, check out our YouTube video tutorial:

To get started, go to the Find it Online section of the library’s website. Please note that remote access to this database is only available to resident cardholders. If you have any questions about how to use the database, please call the library or leave a comment.

Need Basic Tech Help? Tech-Talk Has You Covered

Tech-Talk.com is an online resource available to patrons of the East Greenbush Community Library. This resource comes in several formats.

  • A website full of articles and videos to help you learn what you need to know to be successful with everyday technology
  • An app to help you get the above resources on-the-go
  • A weekly newsletter containing a quick technology tip
  • Access to live webinars that end up as videos on the website
  • The opportunity to request an article or webinar on a topic of your choosing

The Website

There is so much information on the website that finding what you need can be a bit overwhelming if you’re not sure what you’re looking for. Luckily, Tech-Talk has grouped the information in several different ways to help make it easier to browse.

The page we’re highlighting today is Basics for Non-Techies. If you are a novice user looking for basic information about working with email, documents, and the internet, this is the page for you. Even if you aren’t a novice user, you may find something on this page that would be useful to you.

Join us next time, when we highlight other pages that help you browse and find quick solutions.

Do You Use Tech-Talk?

If you have tried Tech-Talk, let us know what you think! Did they have the answers you were looking for?

Access the Times Union with Your Library Card

Have you ever wanted to access articles from the Times Union but weren’t sure how? The library offers access to a database called America’s News that provides access to back issues of image editions (2018 – Present) and text editions (1986 – Present) of the Times Union.

If you’d like a quick tutorial on how to access this database, check out our YouTube video:

To access this database, visit the Find it Online section of the library’s website. Please note that remote access to this database is only available to resident cardholders. If you have any questions about how to use the database, please call the library or leave a comment.

Access Even More Digital Content with Your Library Card

If you enjoy downloading or streaming digital content with your library card, we have great news for you. The available selection on OverDrive/Libby just got bigger! The Upper Hudson Library System (UHLS) and the Mid-Hudson Library System (MHLS) have decided to partner up and share resources. Members of both library systems have access to both digital catalogs with a single library card number.

UHLS members can continue to use OverDrive/Libby as they always have, but now they have an additional option to search the MHLS collection and borrow from there, as well. Don’t worry – this won’t make wait times longer for popular items in either digital library. Only items available for immediate checkout are available to the members of the guest library system.

How to Access Additional Content

Using the Libby App

Screenshot of Libby main menu

Go to the Libby menu and select “Add library.”

Screenshot of search results with Mid-Hudson Library System available

Search for and select “Mid-Hudson Library System.”

Screenshot of MHLS selection screen

Select “Upper Hudson Library System Cardholder” under Partner Libraries and sign in with your card number.

Screenshot showing library selection screen

Once you have activated both systems, you can toggle between the two from the menu.

Using the OverDrive Website

Sign in to the OverDrive website by selecting “Upper Hudson Library System” dropdown menu.

Screenshot of https://uhls.overdrive.com sign in screen

Toggle between the partner libraries by selecting the desired system from the Partner Libraries dropdown menu.

Frequently Asked Questions

Will UHLS users see everything from the MHLS catalog?

No. Titles that are not available for checkout will not be visible.

Can guest users place holds?

No, users can only place holds in their own library system’s digital catalog.

Can guest users renew their loans?

Yes, as long as there are no other users are waiting for the item.

How many items can be borrowed at a time?

Both UHLS and MHLS each allow users to borrow up to 10 items at once. The limits set by each system will function independently. Items borrowed from UHLS will not count against the MHLS 10 item limit. Likewise, items borrowed from MHLS will not count against the 10 item limit set by UHLS.

Can guests recommend titles for purchase?

No. Users can only make recommendations of titles to purchase to their own library system.

Will settings applied to a UHLS account carry over to the MHLS collection?

Any settings you configure in the Libby app (accessibility options, notifications, etc.) will be applied to all library systems linked to your account.

Settings that you apply on the website version (default lending period, display options, etc.) will only apply for the specific collection associated with them. If you want the same settings on both collections, you will have to configure them separately for each site.

Will students accessing the UHLS collection through Sora’s Public Library Connect feature have access to the MHLS collection?

No, Public Library Connect users will only have access to their home library system’s collection at this time. They will not see options to access additional content from other systems.

Conclusion

Thanks to the partnership between our library systems, more digital content is available for all library users. Everybody wins! Let us know how you like this new feature in the comments. Got questions? We’re happy to help.