Suspended Requests

If you have placed a request on an item in our catalog, you may have noticed that your request was automatically suspended.  This is a temporary measure to ensure that the migration to our new catalog software goes smoothly.  By temporarily suspending requests until we go live on the new software, we will reduce the likelihood that items will get lost in transit during the change.  Your requests will automatically reactivate when we go live with the new system on 3/31/15.  We apologize for any inconvenience this may cause.

Breaking News – Due Dates Changed

In the last few days, some of you may have checked out materials from our library that were set to be due between 3/27 and 3/31/15.  In order to make the library software upgrade run more smoothly, the due dates on these items has been automatically changed to 4/1/15.  Please note that if you checked your item out from a different location, your modified due date may vary.

If you have a question about when your item is due, you can check your account online (your library card number is the Borrower ID, and if you haven’t changed it, your PIN is the last four digits of the phone number in your account) or call the library at 518-477-7476.

Library Software Upgrade: What You Need to Know

past and future sign postAs I mentioned in my previous post, the Upper Hudson Library System is upgrading its catalog and patron management database.  The new software, named Sierra for staff and Encore for patrons, has some great features that we are very excited to offer.  As with any software migration (I’m not being overly dramatic – it’s an industry term), there will be some major differences between how the system runs currently and how it will run after we go live on the new system.

In my last post, I focused on some of the new features Encore will have for patrons.  This post is dedicated to the issues you need to know about, actions you may need to take to preserve your account information, and the timing of planned interruptions in service.

New Rules and Actions You May Need to Take

  • With our current system, patrons can suspend a request for an item if they want to place a request but make sure the item doesn’t show up when they cannot pick it up.  In Encore, patrons can only suspend (now called freeze) a request if there are no checked in items at any location to fill the hold.  In order to time future requests, we suggest patrons use the new “Reading List” feature when logged into their account in Encore.
  • If you currently have suspended requests in your account, they will be activated automatically when we move to the new software on 3/31.  You will need to either re-freeze the items or move them to your reading list.
  • Currently, if your account is not in good standing for any reason (too many fines, too many overdue items, expired card, etc.), you are blocked from checking out physical items and using our computers.  In the future, you will be blocked from ALL functions, including downloading digital items, placing requests, registering for events using your library card, and using online resources that require you to enter your library card number.  We would have preferred to keep the old policy, but this is one way in which the new software is inflexible.
  • If you have an email address configured in your account, you can have your checkout receipt emailed to you rather than printed.
  • Items currently saved in patron accounts under “My Lists” will NOT be moved to the new system.  If you save items there, print or email yourself the list prior to 3/27 in order to preserve it.
  • There is a chance that you may need to reset your PIN on the new system.  In the future, library staff will not be able to see patron PIN information in plain text in a patron account.  Staff will be able to reset a PIN, but not determine a current PIN.

Important Dates

  • 3/16/15 – We will pause taking requests for materials until we go live on the new system (3/31).  This will help us minimize errors with items in transit and on hold for patrons during the move.  Traditionally, this is where most of the errors in transition would be.
  • 3/27/15 – We will pause taking new patron registrations and item renewals.  We will resume registering patrons and renewing items on 3/31.
  • 3/30/15 – All UHLS libraries will be offline.  Patrons will be able to check out physical materials (with library cards only – no Driver’s Licenses will be accepted on this day), but digital downloads will not be available.  Also, other online resources that require a library card number will not be available.  Item check-in, fine/fee payment, card signup/replacement, and any other in-person or online account management services will need to wait until we go live with the new system on 3/31.  There will be a procedure in place so that public computers can still be used, and our “old” catalog will still be available for reference at http://vufind.uhls.org, though item status will be out of date.

Questions?

If all goes smoothly, the libraries will be live on the new system when we open for business on 3/31.  It is unlikely that online services will be restored before that.  Of course, with a project this size we expect some glitches, but we will do our best to keep our users informed of any changes in the plan along the way.  If you have questions, let me know in the comments and I will do my best to find answers for you.

Device Chargers Have Arrived!

These days, we depend on our portable devices for just about everything.  When they get low on juice, panic sets in.  Even if you can find an outlet, do you have your charging cord?  You probably wouldn’t be surprised to learn that this often happens to people at the library.  Now we have a solution!

Thanks to a generous grant from the Friends of the East Greenbush Community Library, we were able to purchase two device charging stations for the library that include charging cords that will fit most mainstream devices (Apple Lightning, Apple 30-pin, and MicroUSB).  If you have your own cord, you can also plug into a USB port or one of the additional electrical ports on the box.

If you would like to try out one of the device chargers, here is where you can find them…

Youth Services:

Charger on counter
Playroom in Youth Services

Adult Services (main area):

Device charger on laptop cart
Current location: laptop cart behind reference.
ASfuture
Future location: seating area near music

In the main area of the library, we were hoping to put the charger near the music area.  Unfortunately, we discovered that the outlet is dead.  Until we can get that fixed,  the charger temporarily lives on the laptop cart behind the reference desk.  [Update:  The charger is now located in the music area.]  As a reminder, please do not leave your device unattended while charging.  The library is not responsible for lost or stolen items.

We hope you find the new service useful.  Let us know what you think in the comments!

Print from any device, anywhere, to the library’s printer!

printThis week, the library upgraded its wireless printing system. The old system limited which devices could print, and the process of installing the software was fraught with annoyances. With the upgrade, sending a print job from anywhere is as easy as sending an email attachment!

How to Print

To print your document, photo or web page, go directly to our printing portal page:
http://printeron.net/egcl/mainbranch

Follow the on-screen instructions and press the green button to print your document.

  • The email address you used when submitting your print job will be your login at the print release station.
  • Enter your email address and remit payment using the print release station at the reference desk.
  • All print jobs will be rendered on letter (8.5” x 11”) sized paper. If the print job is set for larger paper, content will be resized to fit the smaller paper.
  • To see a full list of file types that can be printed, visit: http://bit.ly/1ptF3di

Items on Secure Pages

Any items that require a login, such as boarding passes, Facebook pages, encrypted pages, Google Docs, etc., will need to be downloaded or converted to an image or PDF file before sending. Please see a librarian if you need assistance.

How to Print from a Mobile Device

Mobile devices can use the same procedure as other devices. Alternatively, Android and iOS users can download the PrinterOn app from Google Play or the App store.

You can print most types of files, including photos, web pages, PDFs and Microsoft file types. Web pages and photos can be printed directly from the app.

To use print preview, tap this icon: 

To adjust print settings, tap this icon:

Android devices

Other files can be printed directly from within the “My Files” or “Gallery” locations using the “Share Via” function and selecting the PrinterOn app.

iOS devices

To print an email attachment, launch the native Mail app. Navigate to the email which contains the attachment. Tap and hold the attachment and select “Open in PrinterOn” from the next menu.

Printing from a Cloud Storage App

  • Launch Box/Dropbox app
  • Navigate to the item you wish to print
  • (Box only—expand options using the icon in the top right corner)
  • Tap the “open in” icon.
  • Select “open in PrinterOn” and a preview will open.
  • If necessary, select your printer by scanning a QR code, selecting a saved printer or searching for a new printer.
  • To select copies and page range where applicable, tap the option icon in the top right corner.
  • Tap print to submit.

Privacy and Security

This portal uses SSL to ensure the security of your transaction. The printer for this portal uses a privacy system. Your documents are held in a privacy print queue until you are present at the printer to authorize their release.

  • Documents are not printed until you enter your email and remit payment at the print release station next to the printer located at the reference desk.
  • The document is permanently deleted upon processing.
  • Documents left unprinted for more than 24 hours are automatically deleted.
  • Once printed, documents cannot be re-printed.

Questions?

If you have questions or comments about the new service, please share them below or contact a librarian.